Role-Based Access Control

Nexzen POS provides a robust, multi-tiered role system to ensure that every staff member has access to the exact features they need—no more, no less. This enhances security, simplifies the interface for individual users, and reduces operational errors.

ℹ️ Understanding Roles

When you register a new staff member in User Management, you must assign them a specific role. Their role dictates their dashboard view, available modules, and permissions for actions like applying discounts, voiding items, or accessing financial reports.

Available Roles & Features

👑 Admin / Owner

Full System Access

  • Global Dashboard & Analytics
  • Manage Subscriptions & Billing
  • Multi-tenant Management (if applicable)
  • User & Role Management
  • All Settings & Configurations
  • Financial Reports & Invoices

👔 Restaurant Manager

Operational Oversight

  • Daily Operational Dashboard
  • Approve Voids, Discounts & Refunds
  • Inventory & Wastage Approval
  • Staff Attendance & Scheduling
  • Menu & Pricing Management
  • Customer Support Tickets

💵 Cashier

Front-of-House Billing

  • Full POS Terminal Access
  • Order Management (Dine-in, Takeaway, Delivery)
  • Payment Processing & Cash Drawer
  • Apply Standard Coupons
  • End-of-day Shift Reporting

🍽️ Waiter / Server

Table & Order Management

  • Table Management & Seating
  • Place Orders to KOT (Kitchen)
  • Check Order Status
  • Basic Customer Interaction

👨‍🍳 Chef / Kitchen Staff

Kitchen Operations

  • Kitchen Display System (KDS) Access
  • Update Order Status (Preparing, Ready)
  • View Recipes & Ingredients
  • Log Kitchen Wastage

🛵 Delivery Partner

Last-Mile Fulfillment

  • Access Customer Location
  • View Nearby Roadmap & Navigation
  • Update Delivery Status
  • Contact Customer

🏃 Food Runner

Dispatch & Coordination

  • Handle Parcel & Takeaway Orders
  • Check Ordered Food Items
  • Coordinate with Kitchen & Delivery
  • Handover to Customers/Drivers

👤 Customer

Self-Service Portal

  • Place Food Orders (Online Delivery/Takeaway)
  • Table Booking & Reservations
  • Catering Order Booking
  • View Order Status & History

Assigning Roles

To assign or change a user's role, navigate to the User Management section. Select the user, edit their profile, and choose the appropriate role from the dropdown menu. Changes take effect on their next login.

⚠️ Security Best Practice

Regularly audit user roles and immediately revoke or downgrade access for employees who leave the company or change positions. Never share Admin credentials.