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User Management
Control access and permissions for your entire staff structure, ensuring security and operational efficiency.
�️ Administrator Overview
The **User Management** dashboard gives Administrators complete visibility and control over all system users. As an Admin, you can see everyone—from other managers to delivery staff and customers.
From this central hub, you have Full Access to:
- View All Users: Filter by categories like Management, Staff, or Customers.
- Manage Permissions: Create new users (`+ Add User`) and assign specific roles.
- Edit & Delete: Update user profiles or remove inactive staff members permanently.
�👥 User Roles & Permissions
The system supports a comprehensive set of roles to match your restaurant's hierarchy. Each role comes with specific access rights tailored to their responsibilities.
🛡️ Administrator
Full Access: The superuser with unrestricted control over the entire system. Admins can manage all settings, view all reports, configure menus, and manage other users.
👔 Manager
Operational Oversight: Focused on day-to-day operations. Managers can handle staff shifts, override transactions, inventory management, and view operational reports, but may have restricted access to sensitive system configurations.
💰 Cashier
Billing & Payments: Primarily uses the POS interface. Cashiers can process orders, accept payments, and issue receipts. They typically cannot void items or apply discounts without manager approval.
🍽️ Waiter
Table Service: Focused on order taking. Waiters can assign tables, send orders to the kitchen, and often print guest checks. Their view is optimized for speed and table management.
👨🍳 Kitchen Staff
Preparation: Interacts mainly with the Kitchen Display System (KDS). They can view incoming tickets, mark items as "Cooking" or "Ready," and manage order flow in the back of house.
🏃 Food Runner
Expediting: Responsible for delivering ready orders to tables. They interact with the expedited view to see which orders are ready to serve.
🛵 Delivery
Logistics: Using the delivery interface to view assigned orders, customer addresses, and update delivery status (e.g., "Out for Delivery", "Delivered").
👤 Customer
End User: The guest profile. Customers can place online orders, view their loyalty points, history, and manage their saved preferences.
🛍️ Customer Interface Overview
When users log in as a Customer, they are presented with a simplified, visual-first interface designed for seamless ordering and engagement.
The Customer Portal empowers guests to self-serve with features like:
- Order Online: A rich visual menu with categories (e.g., Tiffins, Starters) allowing users to easily browse and add items to their cart.
- Book Table: A direct option to reserve tables for dining in.
- Catering Service: Access to inquire about or book catering for events.
- My Activity: A personal dashboard to track past orders, current status, and history.
⏰ Cashier Shift Management
Staff members, particularly Cashiers, must officially start their shift to access operational features. This mechanism tracks attendance and hours worked.
1. Clock In
Upon logging in, the dashboard displays a CLOCK IN button in the top right corner.
2. On Shift
Once successfully clocked in, the status changes to a green ON SHIFT badge, and the shift timer begins.
⚠️ Location Permission Required:
To prevent attendance fraud, the system requires Location Access to verify the staff member is physically present at the restaurant. If the browser prompts for location permission, they must click Allow to start their shift.
🏁 Waiter Shift Management
Waiters follow a similar workflow to start their day. Activating the shift enables them to take orders and manage tables.
1. Start Shift
Waiters will see the CLOCK IN button on their dashboard upon login.
2. Active Status
A green ON SHIFT indicator confirms they are ready to serve tables.
📍 Location Verification:
Just like cashiers, Waiters must allow location access when prompted. The system validates that they are physically present at the venue before allowing the shift to start.
�🍳 Kitchen Staff Shift Management
Kitchen staff must also clock in to begin viewing tickets on the Kitchen Display System (KDS) and manage orders.
1. Clock In
The CLOCK IN button appears at the top right of the dashboard.
2. On Shift
Once active, the badge turns green, allowing full access to kitchen operations.
📍 Location Verification:
The system requires Location Access for kitchen staff as well to ensure they are on-site before starting their shift.
🏃 Food Runner Shift Management
Food Runners are responsible for expediting orders. They too must clock in to receive notifications when food is ready to be served.
1. Clock In
The standard CLOCK IN button is available on the Food Runner's dashboard.
2. On Shift
Upon activation, the status changes to green, indicating availability to deliver orders.
📍 Location Verification:
Consistent with other roles, Food Runners must grant Location Access to verify their presence at the restaurant before starting their shift.
🛵 Delivery Staff Shift Management
Delivery drivers start their shift to receive delivery assignments and track order status updates.
1. Clock In
The CLOCK IN button initiates the driver's availability for the day.
2. On Shift
The green status confirms they are online and ready to accept delivery tasks.
📍 Location Verification:
Delivery staff must also allow Location Access to clock in, ensuring they are ready for dispatch from the correct location.
�💡 Pro Tips
- Role Security: Assigning the correct role is crucial. Ensure staff members only have the permissions necessary for their specific job function.
- Multi-Role Assignment: You can assign multiple roles to a single user! For example, a Supervisor might need both "Manager" and "Cashier" access to handle overrides and process payments during busy shifts.